Service management, distilled
The calm
service desk.
Tend is the helpdesk for small IT and service businesses - tickets, SLAs, assets, client billing, and a customer portal in one place, without the sprawling suite that usually comes with them.
Tickets · SLAs · Portals · Assets · Billing
Most helpdesks grow until nobody can find anything.
Tend stays small enough to trust and fast enough to love.
Everything, nothing extra
Six things, done properly.
Not forty half-built modules. The parts a service team actually touches every day - and each one earns its place.
Unified inbox
Every request, one place, zero clutter.
SLAs that tell the truth
Breaches surface worst-first - no green dashboards hiding red tickets.
Customer portal
One clean, private portal - every customer sees their own requests, passwordless.
Assets
Track hardware, licences, and renewals against the people who hold them.
Processes & guides
Repeatable runbooks and a self-serve knowledge base that answers before they become tickets.
Billing
Hours, expenses, and provider invoices roll into client billing without a spreadsheet.
Also in the box
- Approvals
- CSAT surveys
- Ticket merge
- Snooze
- Scheduled send
- Watchers
- Time tracking
- Expenses
- Invoices
- Retainers
- Pax8 sync
- Email templates
- Automation rules
- Recurring tickets
- Reports
- Calendar
- Custom forms
- Tasks
- Slack + Teams
- API & webhooks
- Importers
- Staff SSO
- Dark mode
- Audit log
- CSV export
- Backups
Day one
Live in three steps.
- 01
Request access
We set up your workspace by hand - configured, not a blank slate.
- 02
Invite your team and shape your queues
Bring your agents in and set the SLAs that matter to you.
- 03
Open the front doors and start resolving
Forward your support address into Tend and share your portal - customers email or sign in with just an email link. No passwords, just work.
Your customers' front door
A private portal for your customers.
No passwords, ever.
Every customer signs in to their own view - their requests, their history, their whole organisation's when you allow it. They sign in with just their email: a link arrives, they're in. Nothing to set up, nothing to reset. The one here is working - click through it.
- Isolated per customer - one tenant can never see another.
- Passwordless sign-in - an email link on their side, nothing to manage on yours.
- Org-wide visibility when you choose - a client lead can follow their whole company's requests.
- Prefer zero accounts? A link-only mode for lighter desks is one setting away.
How can we help?
Pick the desk that fits and tell us what you need. No account required.
Built for the keyboard
Fast is a feature.
Pages render on the server and land ready - no spinners, no skeleton screens. And the whole desk drives from the keyboard, so nobody hunts through menus while a customer waits.
- ⌘KJump to any ticket, person, or asset
- JKWalk the queue without touching the mouse
- ↵Open whatever is selected
- XSelect rows for bulk actions
Simple, per-agent pricing
$29 per agent, per month - everything included. Requesters and portal users are free.
No seat minimums, no onboarding fees, no annual lock-in - start with one agent and leave whenever you like.
Early access
Request access.
We onboard early-access teams by hand - your workspace comes configured, and a human walks you through it. Tell us a little about your team and we'll be in touch.