Pricing

One plan. Priced per agent. Everyone else is free.

Only the agents who work tickets count. Requesters and customer portal users never do. No seat minimums, no onboarding fees, no annual lock-in. Every workspace starts with a 14-day free trial - no card required. Prices are in US dollars.

One plan, everything in it

Tend

The whole product. No tiers, no add-ons, no feature matrix to decode.

$29/ agent / month
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  • Unified inbox, SLAs & automation rules
  • Private customer portal & guides
  • Assets, renewals & processes
  • Time, retainers & client billing
  • Custom roles & permissions
  • API, webhooks & integrations

Founding customers: the first 20 workspaces keep this price for as long as they stay subscribed - whatever we charge later.

Questions about fit, migration, or anything else? Request access and ask a human.

Good to know

Questions, answered.

How does billing work?
Card billing through Stripe, priced per agent per month. Seats follow your team automatically - add an agent and a prorated seat is added, remove one and it's credited.
Why is there only one plan?
Because feature matrices are how helpdesks sneak the useful parts into the expensive tier. Everything Tend does is in the one price - and the first 20 workspaces keep that price for as long as they stay subscribed.
Is there a free trial?
Yes - every workspace starts with a 14-day free trial of everything, no card required. Subscribe any time during or after the trial; your data is untouched either way.
How is per-agent pricing counted?
Agents are anyone who works tickets in the inbox. Requesters, watchers, and portal users are never counted - invite as many as you like.
Can I get my data out?
Yes - tickets, people, and assets export as CSV at any time, and full workspace backups are built in. Your data is yours.
Can I bring my own domain for the portal?
Yes - point your own domain (support.yourcompany.com) at your portal from settings, with guided DNS setup. Custom email sending domains work the same way.

Early access

Request access.

We onboard early-access teams by hand - your workspace comes configured, and a human walks you through it. Tell us a little about your team and we'll be in touch.